After sparking controversy for not speaking French well enough to be a CEO of Air Canada. The company's boss announced he will quit the airline next week as part of an effort by management team members who are leaving en masse due to poor communication with passengers and

Key Points

1. 1
   Air Canada chief executive Michael Rousseau will retire later this year.
2. 2
   The retirement decision follows criticism regarding his inability to deliver a video condolence message in French after the deadly plane crash involving two pilots on Air Express flights from New York, which occurred earlier that month. The airline stated he was criticized for not speaking or delivering messages properly during an emergency situation where clear communication is vital.
3. 3
   The incident involved passengers and crew who were killed due to a lack of proper safety protocols in the cabin.